1. License, Subscription, and Other Service Product Warranty Policy:

• 1.1 Each product description includes the applicable warranty period, which will be effective from the date of delivery.

• 1.2 If any license, subscription, or service faces issues within the mentioned warranty period, customers must contact Digital Source BD support. Action will be taken in accordance with the warranty terms.

• 1.3 For physical products, replacement warranty will apply for the mentioned duration only.

2. Product Delivery Method:

• 2.1 As all our services are digital, products are delivered via email.

• 2.2 Customers are strongly advised to provide a correct email address when placing an order. If an incorrect email is provided, the customer must immediately contact us. However, this must be within the warranty period.

• 2.3 Delivery is usually instant or within 30 minutes. However, in rare cases, it may take up to 24 hours depending on the situation.

3. Warranty Support Method:

• 3.1 If the issue arises within the warranty period, Digital Source BD will provide support. For licenses, a replacement will be issued; for subscriptions, necessary fixes will be provided.

• 3.2 Digital Source BD is not obligated to provide software installation support. This includes: Windows setup, installation of Office or other software, issues caused by cracked software, or incorrect versions installed on the customer’s device.

• 3.3 During the warranty period, support will be provided remotely. The customer must have TeamViewer or AnyDesk installed on their device.

• 3.4 Once the warranty period has expired, Digital Source BD is not obligated to provide any further support.

• 3.5 Digital Source BD is not responsible for providing support beyond the stated product/service terms.

• 3.6 Complaints or feedback outside the mentioned details of the product will not be accepted.

4. Service Suspension Policy:

• 4.1 If a user violates the terms of service or misuses the service, Digital Source BD reserves the right to suspend or terminate the service at any time without prior notice.

• 4.2 No refunds will be issued if a service is suspended or terminated.

5. Payment Policy:

• 5.1 No additional charge applies for bKash online payments.

• 5.2 SSLCommerz payments include a processing fee of 2.50%.

• 5.3 For manual payments:

  • Bank transfers: No extra charge.

  • Mobile banking:

    • bKash – 1.85%

    • Nagad – 1.50%

    • Rocket – 1.60%

    • Upay – 1.00%

    • CellFin – 0%

• 5.4 For bank transfers (NPSB, RTGS, BEFTN), the product/service will be delivered after funds are deposited into our account.

• 5.5 For international payments, the customer must send a clear photo of the card used along with a valid ID (Voter ID/National ID/Driving License/Passport) to our official email, Facebook page, or live chat. The photo must clearly show the first 6 and last 4 digits of the card. Without this, the order will not be delivered.
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Digital Source BD is not an official reseller of any company. All products are unofficially sourced and resold to customers. Digital Source BD reserves the right to modify any information or condition at any time.

Related Pages:
[Refund and Returns Policy] | [Order Cancellation Policy] | [Privacy Policy]

By placing an order, you agree to these terms. No claims outside of these terms will be accepted.